سياسة الخصوصية وملفات تعريف الارتباط
1. Introduction
Welcome to Jack & Jill Nursery (referred to as “JJN”).
This Privacy and Cookies Policy sets out the privacy and cookies policy of Jack & Jill Nursery (company number XXXXXX (United Arab Emirates) whose registered address is at c/o Jack & Jill Nursery, XXXXXX, United Arab Emirates.
By providing your personal information to JJN, you consent to the collection and use of it and any other information provided to JJN in accordance with this Privacy Policy.
At JJN, we are committed to the privacy and security of our clients' data, particularly the sensitive information concerning children and their families. This Privacy Policy provides detailed information on how your data is collected, used, and protected.
2. Data controller
The data controller for your personal information is Jack & Jill Nursery, XXXXXX, United Arab Emirates.
3. Personal Data processing purposes
This section outlines the specific purposes for which we process data:
- To manage administrative operations.
- To facilitate effective communication.
- To provide accurate, current and complete information about yourself as prompted by the relevant registration form and child portal
- To maintain and promptly update the child portal to keep it fully up to date
- To conduct marketing activities.
- To provide high-quality childcare.
- To record calls for training and quality control purposes.
- To monitor and ensure health and safety.
- To support educational activities and development.
- To deliver our services effectively.
- To manage billing and invoicing processes.
- To carry out targeted marketing efforts.
- To engage in business development activities.
- To ensure website functionality and performance.
- To enhance user experience and satisfaction.
- To support marketing initiatives.
- To manage recruitment processes.
- To process job applications and assess suitability.
- To comply with applicable law and regulation.
4. Personal Data we process
Within the context of your use of our services and your navigation of our website, JJN processes several categories of data, which are detailed below. This data originates from:
Information that you provide to us when you register your child, update your contact information or your child’s information, or when you interact with our team.
Information resulting from your use of our services. We collect information about the services you use and how you use them. For example, data concerning your interactions with our staff, data about your navigation of the site, the pages you have visited, your activity within JJN.
4.1 Parents’ personal data
- Personal Information: Names, contact information, nationality, addresses, email addresses, phone numbers, nationalities, ID (including passport, driver’s license, emirates ID, other ID badge to be scanned/ photographed as a condition of entry to such event), visa
- Professional Information: Employment details, employer names.
Sources of Data:
- Registration forms
- Direct communications from parents
- Online forms on our website
- Terms and Conditions forms
Data Processors:
- Google LLC
- Microsoft Corporation
- XXXXXX
4.2 Children’s personal data
- Personal Information: Names, dates of birth, gender, nationality, address, Child's Birth Certificate / Emirates ID / Copy of the passport of the children / Visa of the children, Photo, class
- Health Information: Medical data (allergies, PAI, pathologies, names of doctors, treatments, medical reports, medical prescriptions, copy of vaccination booklet, insurance details), diet type
- Emergency Contacts: Names and contact details of emergency contacts.
Sources of Data:
- Registration forms
- Medical forms
- Direct communications from parents
Data Processors:
- Google LLC
- Microsoft Corporation
- XXXXXX
4.3 Clients’ personal data (BtoB)
- Personal Information: Names, contact information, company details, job titles.
- Professional Information: Business details, interactions with our services, communication records.
Sources of Data:
- Direct communications
- Online forms
- Business interactions and networking events
Data Processors:
- Google LLC
- Microsoft Corporation
- XXXXXX
4.4 Prospects’ personal data
- Personal Information: Names, contact information, company details, job titles.
- Professional Information: Business details, interactions with our services, communication records.
Sources of Data:
- Direct communications
- Online forms
- Business interactions and networking events
Data Processors:
- Google LLC
- Microsoft Corporation
- XXXXXX
4.5 Website Visitors’ personal data
- Browsing Data: Information collected via cookies and other tracking technologies, including IP addresses, browser type, pages visited, and the time and date of visits.
- Personal Information: Information provided voluntarily through contact forms or newsletter sign-ups, such as names and email addresses.
Sources of Data:
- Direct input from users (e.g., contact forms, newsletter sign-ups)
- Automated collection through cookies and tracking technologies
Data Processors:
- Google LLC
- Microsoft Corporation
- XXXXXX
4.6 Applicants’ personal data
- Personal Information: Names, contact information, addresses, email addresses, phone numbers.
- Professional Information: CVs, cover letters, employment history, education details, references.
- Application Data: Position applied for, application dates, interview notes.
Sources of Data:
- Direct submissions through application forms
- Emails and communications from applicants
- Recruitment agencies
Data Collection Tools:
- LinkedIn (provided by LinkedIn Corporation)
- Microsoft Outlook (provided by Microsoft Corporation)
5. Cookies
On our website, we use authentication cookies, security and site integrity cookies, location cookies, cookies relating to site functionality and services, analytics and search cookies, and cookies to deliver advertising messages. We manage these cookies and trackers using a consent management platform. You can accept, decline, or set your cookie choices when you first visit our website, and you can amend your choices at any time by visiting the Consent Choices in our Privacy & Cookie Policy on the website. You will also find a more detailed description of the cookies we use.
We can use cookies to:
• Measure content performance
• Store and/or access information on a device
• Develop and improve services
• Understand audiences through statistics or combinations of data from different sources
• Measure advertising performance
• Use profiles to select personalised content
• Create profiles to personalise content
• Use limited data to select advertising
• Use profiles to select personalised advertising
• Create profiles for personalised advertising
Our cookies partners, and their settings can also be adjusted through the consent management platform. This allows you to have control over cookies from third-party partners involved in analytics, advertising, and functionality enhancements. You can manage these preferences to tailor your experience according to your privacy choices.
In addition to cookies, tracking gifs may be set by us or third parties in respect of your use of the Site. Tracking gifs are small image files within the content of our site or the body of our newsletters so we or third parties can understand which parts of the website are visited or whether particular content is of interest.
Please be aware that JJN does not control and is not responsible for websites that are referred to or linked from its own websites and that use of your personal information on these websites is not subject to this Privacy and Cookies Policy.
You can also learn more about cookies by visiting www.allaboutcookies.org which includes additional useful information on cookies and how to block cookies using different types of browsers. Please note however, that by blocking or deleting cookies used on an JJN website(s) you may not be able to take full advantage of the website(s) if you do so.
6. Legal basis and aims
JJN processes most of your personal data as part of the service agreement you entered when you registered your child with us, by accepting our terms and conditions. However, we may process certain data relating to you based on your consent, on account of legal obligations, or in line with our legitimate interest in the processing of this data.
JJN and its partners or subcontractors shall process your personal data, particularly when you register at our nursery, during your child's enrollment, and throughout their time at the nursery, including communications with our staff, the use of services available on-site, and interactions during events or activities organized by the nursery.
When you register with JJN, we will process your personal data to the extent necessary to complete your profile, verify your identity, manage your child's enrollment, and handle payments. Additionally, we support and assist parents and guardians in utilizing our services effectively. JJN may also share relevant information with partners or subcontractors to enhance our services.
The data we collect allows us to provide, manage, protect, and improve our services, to develop new services, and to safeguard both our users and us against potential fraudulent use. This includes ensuring the safety and well-being of the children, maintaining efficient administrative operations, and enhancing the overall experience JJN.
6.1. Data Processing to execute the service contract
- Processing is necessary to fulfill our educational and caregiving services.
6.2. Data Processing to ensure JJN's legitimate interest
- For purposes such as improving our services, protecting the safety of the children, and ensuring efficient administrative management.
6.3. Data Processing based on consent
- Obtained directly from parents or legal guardians for specific purposes such as marketing.
- Obtained from website visitors for the use of cookies and tracking technologies.
- Obtained from applicants for processing their job applications.
6.4. Data Processing to ensure our legal obligations
- Adhering to UAE law regarding childcare and education.
7. Recipients of data
Data may be shared with subcontracted service providers such as IT support and educational software providers, all of whom are bound by data protection obligations compatible with this policy.
8. Data Retention and Deletion
Data is retained for the duration of a child's enrolment plus one additional year, or as required by UAE law. Data for clients, prospects, website visitors, and applicants is retained as long as necessary to fulfil the purposes for which it was collected or as required by law.
Depending on the specific situation, we can retain your personal data for longer periods. This will be the case if any of the following periods are longer: (i) as long as necessary for the activity involved; (ii) any retention period required by law; or (iii) the statute of limitations during which legal proceedings may be brought for the purpose of defending our interests.
Deletion processes are conducted in accordance with applicable regulations and policies. Data is backed up to ensure integrity and availability.
10. Data Subject Rights
Parents, legal guardians, clients, prospects, website visitors, and applicants have the right to:
- Access their personal data.
- Correct any inaccuracies.
- Request conditional deletion of data
- Request limitation of processing.
- Object to processing.
- Data portability, if possible (the right to receive their personal data in a structured, commonly used, and machine-readable format and to transfer that data to another controller).
- Withdraw consent at any time.
- Right to make a complaint: you have the right to file a complaint with the pertinent personal data protection authority (the Data Office) in the event of any violation of the legal provisions in the PDPL (Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data Protection (the PDPL).
11. Data Security
We implement appropriate technical and organisational measures to ensure the continued security, confidentiality, integrity, availability, and resilience of our information system and your data and to protect the personal and other data we process against destruction, loss, alteration, and unauthorised disclosure of / access to data that is transmitted, stored, or otherwise processed.
These include:
- Data encryption using SSL technology.
- Secure storage solutions.
- Restricted access to authorised employees and contractors only who require access in order to process it on our behalf. These individuals are subject to strict confidentiality obligations and may be subject to disciplinary action, up to and including dismissal, in the event of a breach.
We conduct internal audits and reviews regarding data collection, storage and processing, to prevent unauthorised access to our systems.
12. JJN Data Localisation
All our servers on which your data is stored are in the United Arab Emirates. Some of our service providers whose principal place of business is in a country outside the UAE may need to transfer your data to that country. In such cases, we ensure beforehand that they respect their obligations regarding the protection of our users' data, and we implement appropriate safeguards, such as contractual clauses in compliance with Article 22 of the PDPL.
13. Contact Information
If at any time you wish to change the uses of your personal information to which you have consented, please do so by updating your information on our Child Portal or contact us at updatemyinfo@blossomchildren.com
You may also address any questions regarding the protection of personal data at JJN or send a request to exercise your rights to access, rectify, oppose, delete, limit, portability, or determine what happens to inaccessibility to our Data Protection Officer:
- By email: XXXXXX
- By post: DPO, Jack & Jill Nursery, XXXXXX, United Arab Emirates
14. Updates to this Policy
This Privacy Policy may be updated periodically to reflect changes in our practices or regulatory changes. The latest version will always be posted on our website.
Please ensure that you check this website and any other JJN website(s) you use from time to time to review the current Privacy Policy and to update your preferences. This Privacy and Cookies Policy was last updated in 01 July 2024.
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